5.1 Certified Chiefs of Staff® are expected to embody the core values of The Chief of Staff Association in their professional conduct and approach:
a) Ethical Conduct: Certified Chiefs of Staff® will provide valuable insights, make informed decisions, and engage with diverse internal and external stakeholders on behalf of their principal, maintaining a steadfast commitment to ethical conduct.
b) Legitimacy: Certified Chiefs of Staff® will act in accordance with international, national, and local laws and regulations, committing to legitimacy in all actions.
c) Honesty: Certified Chiefs of Staff® will uphold the highest levels of integrity and avoid any behavior that could be perceived as dishonest, inappropriate, or excessive.
d) Trustworthiness: Recognizing the position of high trust that they hold, Certified Chiefs of Staff® will adhere to the highest ethical and moral standards of behavior.
e) Diplomacy: Certified Chiefs of Staff® will employ their diplomatic skills to benefit their organization and meet their principal’s specific objectives, demonstrating their ability to analyze complex information, simplify decision-making processes, and build consensus.
f) Inclusion and Diversity: Certified Chiefs of Staff® will promote an inclusive culture, valuing and celebrating diversity, and actively advocating for inclusivity within their organization.
g) Respect: Certified Chiefs of Staff® will treat all individuals with respect and dignity, fostering an environment where people feel safe and welcomed when interacting with the office of the chief of staff.
h) Merit-based Approach: Certified Chiefs of Staff® will interact with everyone based on their merit, always acting with empathy and respecting the dignity of colleagues and counterparties.
i) Impact: Certified Chiefs of Staff® will commit to delivering high performance and impactful contributions, both within and outside their organization.
j) Professionalism: Certified Chiefs of Staff® will uphold the highest standards of professional behavior, understanding that their performance significantly influences organizational efficiency.
k) Confidentiality: Recognizing the sensitive nature of their role, Certified Chiefs of Staff® will maintain appropriate levels of confidentiality at all times.
l) Connectivity: Certified Chiefs of Staff® will ensure their organizations have access to the necessary connections and information to make informed decisions, and will actively foster new connections as required.
m) Societal Responsibility: Certified Chiefs of Staff® will actively utilize their networks to identify societal themes of relevance to their organizations and help decode developing issues that are important to the societies in which the organizations operate.
5.2 These principles and values serve as the foundation of The Chief of Staff Association’s ethical conduct and guide the behavior of its members in their professional roles.