‘Listen without bias’: How to develop the mindset and core skills of a chief of staff
‘Listen without bias’: How to develop the mindset and core skills of a chief of staff
When Step-by-Step Doesn’t Work: Towards a Processual Model of Change
Patrick Dawson, Emeritus Professor at the University of Aberdeen, offers practised guidance for navigating the complexity of change.
Lessons From the COVID Front Line
Chris Keeley and his chief of staff, Sarah Liston, reflect on their experiences in NYC Test & Trace Corps, the organisation created in 2020 by New York City to respond to COVID-19.
In the Eye of the Storm: A Profile of Joe Sciortino
Joe Sciortino, Chief of Staff at FEMA Region 2 and CSA Regional Director, reflects on the keys to a successful crisis response.
The Challenges of the Chief of Staff Profession
Eryn-Ashlei Bailey, chief of staff at Allurion Technologies, sums up the universal challenges of the chief of staff role.
Making Decisions Led by Principles: A Strategic Approach
CSA Members David Serabian combines legal theory, film and a classic business school case study to explore how principles guide decision-making.
Mental Models to Improve Decision-Making
Rhiannon Beaubien, Co-Author of The Great Mental Models book series, explains how mental models can expand your decision-making toolkit.