‘The chief of staff can take the time to calm people down and ensure your message is correctly interpreted.’
What to look for in a Chief of Staff
The chief of staff needs to be someone that the CEO can relate to and trust. Their characteristics may include:
- Organization skills
- Great interpersonal skills
- Listening and coaching skills
- Project management.
It’s a difficult role with long hours, but it can be highly rewarding. The chief of staff learns directly from a business leader and gets a unique insight into the challenges of scaling companies.
And yes, there is a real return on this role. My own reports show CEO productivity rising by 20–50%, enabling the CEO to focus on where they can add the most value.
Give it some serious thought. How could a chief of staff help you become a more effective leader? And how would you measure their return on investment?
Dave Bailey is the CEO of Founder Coach, a coaching company dedicated to helping scale-up founders become great leaders. Dave previously co-founded three VC-backed companies, invested in 50+ start-ups and writes The Founder Coach Blog.
Bailey, Dave, ‘How to Resolve a Conflict Where Both Sides Are Right’, The Founder Coach https://medium.dave-bailey.com/how-to-resolve-a-conflict-when-both-sides-are-right- 1f375bc82f7f (1 April 2020)
Bailey, Dave, ‘This Technique Can Help You Listen More Carefully’, The Founder Coach https:// medium.dave-bailey.com/this-practical-technique-can-help-you-become-a-better-listener- b5ce3238c6aa (13 January 2021)