Problem-Solving Forum: Making Conflict Resolution Work in Practice (Diamond Heffington)

In this 45-minute discussion group, CSA member Diamond Heffington will share a live challenge around resolving workplace conflict. Diamond has some exposure to conflict resolution techniques, but applying them can escalate tension rather than ease it. When that happens, conflicts often stall and go unaddressed until a new issue brings them back to the surface. For a chief of staff, who often sits between people and teams, handling friction well is central to the role. Diamond is seeking peer input on approaches that hold up in real conflict situations.

How the discussion will work In this participatory session, attendees will listen to Diamond’s context and ask questions to uncover what sits beneath the challenge. They will then share practical insight from their own experience of handling conflict at work. The aim is to help Diamond find approaches that ease tension and bring conflicts to a proper resolution. It also creates space for wider peer problem solving.

Who should attend Members who have mediated disagreements between colleagues, teams or senior leaders are encouraged to join. We also welcome anyone who has found approaches or resources that made a real difference in practice.

Do you have a current challenge you would value peer input on? If so, submit it for consideration by emailing education@csa.org.