Terms and Conditions & Privacy

Website Terms of Use

15 June 2026Welcome to CSA.org, a website of The Chief of Staff Association ("CSA", "the CSA", "we", "our", or "us"). This page explains the terms by which you may use our website (the "Site") and the content, services and other functionality offered on or through the Site (collectively, the "Services").By accessing or using the Services, you signify that you have read, understood, and agree to be bound by these terms, together with any rules, policies and guidelines set forth in, referred to and/or linked herein (collectively, the "Agreement"), whether or not you are a registered user. CSA reserves the right to make unilateral modifications to these terms and will provide notice of these changes as described below.This Agreement applies to all visitors, users, and others who access the Services, including authorised participants in courses or events hosted by CSA ("Users"). In addition to these General Terms of Use, Clients of CSA are subject to our Client Terms & Conditions at CSA.org (the "Client Terms & Conditions"), incorporated herein by reference. For Clients, "Services" includes all Events (as defined in the Client Terms and Conditions).Please read this Agreement carefully. It contains a mandatory individual arbitration provision and class action/jury trial waiver that requires, unless you opt out, the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. To the fullest extent permitted by applicable law, you expressly waive your right to seek relief in a court of law and to have a jury trial on your claims, as well as your right to participate as a plaintiff or class member in any class, collective, private attorney general, or representative action or proceeding.If you are based in the United Kingdom: Nothing in this Agreement affects your statutory rights as a consumer under English law. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with this Agreement shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. You are not required to resolve disputes by arbitration and retain the right to bring proceedings before the courts of England and Wales. You also retain your right to participate in any group litigation or representative proceedings available to you under English law.1. Use of Our ServicesA. EligibilityThis is a contract between you and the CSA. You must read and agree to these terms before using the Services. If you do not agree, you may not use the Services. You may use the Services only if you can form a binding contract with the CSA and only in compliance with this Agreement and all applicable laws. The Services are not available to any Users previously removed by the CSA.B. Access to the SiteSubject to this Agreement, you are granted a non-exclusive, limited, non-transferable, freely revocable right to use the Services for your internal business purposes only. The CSA reserves all rights not expressly granted herein and may terminate this licence at any time for any reason or no reason.C. CSA AccountsYour CSA account gives you access to the Services and functionality that we may establish and maintain at our sole discretion. You do not own your CSA account or possess any rights to data stored on our servers. If you open an account on behalf of a company or other entity, "you" includes you and that entity, and you represent that you are authorised to bind the entity to this Agreement.You must provide accurate and complete information, keep it up to date, and keep your password secure. You are solely responsible for activity on your account and must notify us immediately of any unauthorised use.By providing your email address, you consent to receiving Services-related notices by email, including notices required by law, in lieu of postal communication. We will only send you marketing communications where you have opted in to receive them, and you may withdraw that consent at any time via the unsubscribe link in any message, through your User portal, or by contacting us at contact@csa.org. Opting out of marketing communications will not affect your receipt of Services-related noticesD. Services RulesYou agree not to:
  1. Copy, distribute, or disclose any part of the Services in any medium, including by automated scraping
  2. Use automated systems beyond what a human could reasonably produce using a conventional browser
  3. Transmit spam or unsolicited communications
  4. Interfere with or compromise system integrity or security
  5. Impose an unreasonable load on our infrastructure
  6. Upload viruses, malware, or other harmful code
  7. Collect personally identifiable information from the Services
  8. Use the Services for commercial solicitation
  9. Impersonate another person
  10. Interfere with the proper working of the Services
  11. Access content through unauthorised means or bypass access-restriction measures
  12. Use any content for machine learning, AI training, or identification of natural persons
  13. Use the Services in competition with us or for competitive analysis
  14. Reverse engineer or create derivative works of any materials or software
  15. Remove proprietary notices or mirror materials on another server
  16. Use the Services in a way that disrupts our networks or other services
We may change, limit, or discontinue the Services at any time without prior notice. We may terminate or suspend your access without notice or liability for any reason, including breach of this Agreement. Upon termination, you remain bound by this Agreement. You are solely responsible for your interactions with other Users.2. User ContentSome areas of the Services allow Users to submit, post, display, or otherwise make available content such as profile information, comments, questions, and other information ("User Content"). As between us and you, you (or your licensors) own all User Content. The CSA has the right (but not the obligation) to remove any User Content.By making User Content available through the Services, you grant the CSA a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide licence to use, copy, reproduce, modify, publish, translate, distribute, publicly perform, publicly display, and make derivative works of such User Content to: (i) maintain and provide the Services; (ii) improve our products and Services; and (iii) perform such other actions as described in our Privacy Notice or as authorised by you. You also grant each User a non-exclusive licence to access and use your User Content as permitted through the Services.For the purposes of this Agreement, "Intellectual Property Rights" means all patent rights, copyright rights, moral rights, rights of publicity, trademark and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence, and all applications, registrations, renewals, and extensions thereof.In connection with your User Content, you represent and warrant that:
  • You have obtained all consents required by law to provide any User Content relating to third parties
  • Your User Content will not violate any law or infringe any third-party rights, including Intellectual Property Rights and privacy rights
  • You will not upload personal information of children under 13 or the applicable age of digital consent
  • Your User Content does not include nudity, hate speech, threats, abusive or defamatory content, illegal content, malicious code, spam, or otherwise objectionable material
  • To the best of your knowledge, all User Content is truthful and accurate
The CSA takes no responsibility and assumes no liability for any User Content that you or any other user or third party makes available through the Services. You are solely responsible for your User Content and the consequences of making it available, and you agree that we act only as a passive conduit for your distribution of User Content.If you are based in the United Kingdom: To the extent permitted by applicable law, the CSA does not accept responsibility for any User Content submitted by you or any other user or third party through the Services. You are solely responsible for your User Content and for any consequences arising from making it available. The CSA acts only as a conduit for the distribution of User Content and does not endorse or adopt any User Content as its own. Nothing in this clause excludes or restricts any liability that cannot be excluded under English law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.3. Our Proprietary RightsThe Services and all materials included within the Services, including software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (the "CSA Content"), and all related Intellectual Property Rights, are the exclusive property of the CSA and its licensors. Nothing in this Agreement creates a licence in such Intellectual Property Rights except as explicitly provided herein, and you agree not to sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from any CSA Content. The CSA grants Users permission to download one (1) copy of the CSA Content for personal, non-commercial, transitory use only, which licence shall automatically terminate if you violate this Agreement.If you submit comments or ideas about the Services ("Ideas"), you agree that your disclosure is gratuitous, unsolicited, and without restriction, and that we are free to use the Idea without additional compensation.The Services may contain data representing virtual achievements such as micro credentials and certifications (collectively, "CSA Property"). We solely own all CSA Property and grant you a non-exclusive, limited, non-transferable, freely revocable licence to use CSA Property as permitted by the Services. CSA Property is not redeemable for monetary value, and we may manage, modify, transfer, or delete CSA Property at any time without liability.4. Confidential InformationThe Services may include non-public, proprietary, or confidential information of the CSA and/or of other Users ("Confidential Information"). You will:
  • Protect the confidentiality of all Confidential Information with at least the same degree of care as you would use to protect your own highly sensitive confidential information, but in no event less than a reasonable degree of care
  • Not use any Confidential Information for any purpose other than to exercise your rights or perform your obligations under this Agreement
  • Not disclose any Confidential Information to any person or entity, except your service providers or financial or legal advisors who need to know the Confidential Information and are bound by non-use and non-disclosure restrictions at least as restrictive as those set forth herein
5. Payments, Billing, and Subscription PlansA. Billing Policies; TaxesCertain aspects of the Services may be provided for free, while others may be provided for a fee ("Fee"). Each Fee (including each Subscription Fee) comprises the applicable CSA Fee and any Third-Party Fees. By electing to use paid-for aspects of the Services, you agree to the pricing and payment terms herein.We may add new products or Services for additional Fees, amend Fees for existing products or Services, or discontinue any Subscriptions at any time; provided that if we have agreed to a specific Subscription Term and corresponding Subscription Fee, that Subscription will remain in force at that Fee during that Term. Any Fee change becomes effective in the billing cycle following notice.Except as expressly stated herein, all Fees must be paid in advance, payment obligations are non-cancellable once incurred (subject to any cancellation rights herein), and Fees paid are non-refundable. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments (collectively, excluding taxes based on our net income, "Taxes"). You are responsible for all Taxes associated with your purchases and Subscriptions.B. Definitions
  • CSA Fee: The portion of the Fee that the CSA may retain as consideration for providing the Services.
  • Payment Processor: The third-party payment processor, currently HubSpot, which we engage to process payments.
  • Subscription: A portion of the Services available on an automatically renewing subscription basis.
  • Subscription Fee: The recurring amount due for a Subscription; changes are made at the sole discretion of the CSA and will be communicated in the renewal notification email sent 21 days prior to the auto-renewal date.
  • Subscription Term: The period in which your subscription is active and paid for, beginning on the start date confirmed at purchase and continuing until the end of the agreed billing period, unless renewed or terminated earlier; Subscription Terms are annual unless otherwise agreed at purchase.
  • Third-Party Fees: The portion of the Fee retained by third parties, including the Payment Processor, that we may engage from time to time.
C. Your Payment MethodTo use paid-for aspects of the Services, you must provide at least one current, valid payment card accepted by us and the Payment Processor (a "Payment Method"). By providing a Payment Method, you authorise each of the CSA and Payment Processor to charge that Payment Method the applicable Fees and Taxes, including on a recurring basis until you cancel your Subscription. Fees and Taxes will be charged on the payment date indicated in your User Account and upcoming renewal email sent 21 days prior to your auto-renewal date.Your payment date may change if your Payment Method has not settled, you changed your Subscription plan, or your Subscription began on a date not contained in a subsequent month. Fees are fully earned upon payment. We or the Payment Processor may verify your Payment Method by processing an authorisation hold. To the extent the Payment Processor processes your payments, you will be subject to the Payment Processor's terms and conditions and privacy notice. The Payment Processor may collect Third-Party Fees whenever you pay Fees. Payment must be received before our acceptance of an order. We do not view or store your full Payment Method information. You must promptly update any changed Payment Method information.You represent and warrant that: (i) the information you supply is true, accurate, and complete; (ii) you are authorised to use the Payment Method(s); (iii) you will pay all charges incurred, including applicable Fees and Taxes; (iv) you will not allow anyone else to use your Subscription; and (v) you will report any unauthorised access to your Subscription.We disclaim all liability with respect to: (i) security or privacy breaches related to your Payment Method; (ii) fees charged by your bank in connection with our collection of Fees; and (iii) unauthorised use of your Payment Method by a third party.If you are based in the United Kingdom: The disclaimer above applies to the fullest extent permitted by English law. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded or limited. Your statutory rights as a consumer under English law, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are not affected by this Agreement.D. Subscription PlanSubscriptions are available on an automatically renewing basis. Your subscription will automatically renew at the end of each Subscription Term for subsequent terms equal in length to the initial Subscription Term, unless you cancel in accordance with Clause 5(E).When you enrol in a Subscription, you expressly acknowledge and agree that each of the CSA and Payment Processor is authorised to charge you, at the beginning of each Subscription Term:
  • The Subscription Fee for the applicable Subscription
  • Any applicable Taxes
  • Any other charges you may incur in connection with such Subscription, subject to adjustment in accordance with this Agreement
Your Subscription is continuous until the earlier of: your cancellation of such Subscription (including any notice period specified in Clause 5(E)); or the suspension, discontinuation, or termination of your access to such Subscription or to the Services in accordance with this Agreement.You acknowledge that amounts billed may vary due to Promotional Offers, changes to the Subscription Fee, and/or changes in applicable Taxes, and you authorise each of the CSA and Payment Processor to charge your Payment Method the changed amounts.E. CancellationTo cancel any Subscription, you must notify us at least 14 days before the start of the next Subscription Term by contacting us at contact@csa.org. You will continue to have access through the end of the then-current Subscription Term. Unless you notify us of your intent to cancel, your Subscription will automatically renew and you authorise each of the CSA and Payment Processor to charge the applicable Subscription Fee and Taxes using any of your Payment Methods.You may request de-activation of your User Account at any time by contacting us at contact@csa.org. We may suspend or terminate your Subscription, User Account, or the Services at any time in our sole discretion. Unless required by applicable law, you will not be entitled to any refund or credit for cancellation, suspension, or termination. Any refunds may be granted solely at our discretion. If you believe you have been improperly charged, please contact us at contact@csa.org.We reserve the right to suspend or terminate a Client's relationship with us at any time, with or without cause or prior notice. Upon termination, all Client rights and access shall immediately cease.F. Free TrialsWe may, at our sole discretion, offer free trials to a particular portion of the Services. If you are signed up to a free trial, we or the Payment Processor will automatically bill your Payment Method on the day following the last day of your free trial (the first day of your first Subscription Term), and on the first day of each subsequent Subscription Term, subject to this Agreement. You may not receive notice that your free trial has ended and that payment is due. To avoid charges, you must cancel your free trial by 11:59 PM Eastern Time on the last day of the free trial period. If you cancel during the free trial, your access may be terminated immediately.G. Promotional OffersWe may from time to time offer special promotional offers or plans ("Promotional Offers"). Eligibility is determined by us in our sole discretion, and we reserve the right to revoke a Promotional Offer if we determine you are not eligible. We may use information such as device ID, payment method, and/or email address to determine eligibility. Eligibility requirements and other conditions will be disclosed when you sign up or in other communications. Promotional Offers, including those relating to Subscriptions, are subject to change at any time.6. No Professional AdviceThe content provided through the Services is for informational purposes only and does not constitute professional advice. You should not act or refrain from acting on the basis of any such content without seeking appropriate professional advice. We expressly disclaim all liability for actions taken or not taken based on content obtained through the Services, which are generic and not specifically tailored to your particular situation or needs.7. Text MessagingWhere you provide a telephone number, you agree that we may contact you at that number with transactional and Services-related messages, including by text message. We will only send promotional or marketing text messages where you have separately and expressly opted in to receive them; consent to promotional messages is not required as a condition of becoming a Client or of purchasing any goods or services. Message and data rates may apply. To unsubscribe from promotional messages at any time, reply STOP to any promotional text or contact us at contact@csa.org8. Third-Party Links and InformationThe Services may contain links to third-party materials not owned or controlled by the CSA. We do not review, endorse, or assume responsibility for any third-party sites, information, materials, products, or services. If you access a third-party website or service from the Services, you do so at your own risk. This Agreement and our Privacy Notice do not apply to third-party sites, and you are subject to their terms and conditions. You expressly relieve the CSA from all liability arising from your use of any third-party website, service, or content, including any dealings with advertisers found on the Services.9. IndemnityYou agree to defend, indemnify, and hold harmless the CSA and its subsidiaries, affiliates, agents, licensors, managers, employees, contractors, officers, and directors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (i) your use of and access to the Services; (ii) your violation of this Agreement; (iii) your violation of any third-party right, including privacy or Intellectual Property Rights; (iv) your violation of any applicable law; (v) any content submitted via your account, including misleading or inaccurate information; (vi) your wilful misconduct; or (vii) any third party's use of the Services with your credentials.If you are based in the United Kingdom: To the extent permitted by applicable English law, you agree to indemnify and hold harmless the CSA and its subsidiaries, affiliates, agents, licensors, employees, contractors, officers, and directors from and against any reasonable and foreseeable losses, liabilities, costs and expenses (including reasonable legal fees) arising directly from: (i) your use of the Services in material breach of this Agreement; (ii) your infringement of any third-party intellectual property right or breach of any third party's privacy rights; (iii) your deliberate submission of false or misleading User Content; or (iv) your wilful misconduct. This indemnity does not apply to the extent that any loss arises from the CSA's own negligence, breach of contract, or other fault. Nothing in this clause affects your statutory rights under English law.10. No WarrantyThe Services are provided "as is" and "as available." Use is at your own risk. To the maximum extent permitted by law, the Services are provided without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. The CSA does not warrant that the content is accurate, reliable, or complete; that the Services will meet your requirements or be available, uninterrupted, or secure; that defects will be corrected; or that the Services are free of viruses or harmful components. Any content downloaded through the Services is at your own risk.If you are based in the United Kingdom: The Services are provided with reasonable care and skill. Where you are a consumer, the Consumer Rights Act 2015 implies certain terms into your contract with us that we cannot exclude, including that the Services will be performed with reasonable care and skill, that information we provide about the Services will be taken into account, and that the Services will be carried out within a reasonable time (where no time is agreed). To the extent permitted by law, we exclude all other representations, warranties and conditions, whether express or implied. We do not warrant that the Services will always be available, uninterrupted or free from errors, but we will use reasonable endeavours to rectify any fault in the Services.10A. Accuracy of MaterialsThe materials on the Services are for general information only. The CSA makes no representations concerning the accuracy or reliability of such materials. The CSA does not endorse or assume responsibility for any product or site offered by a third party. Some jurisdictions do not allow the exclusion of certain implied warranties, so the above exclusions may not apply to you. The disclaimers herein will not apply to the extent prohibited by applicable law.If you are based in the United Kingdom: The materials and content provided through the Services are for general information purposes only. Whilst we take reasonable care to ensure that the information provided is accurate, we do not warrant that it is complete, accurate, or up to date. We do not accept responsibility for any reliance you place on such materials. We shall not be liable for any losses arising from your reliance on information provided through the Services, except to the extent that such liability cannot be excluded under applicable English law.11. Limitation of LiabilityTo the maximum extent permitted by law, the CSA, its affiliates, agents, directors, employees, suppliers, and licensors shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the Services, whether under contract, tort, negligence, strict liability, or otherwise. The CSA shall not be responsible for any damage resulting from hacking, tampering, or other unauthorised access to the Services or your account.The CSA assumes no liability for: (i) errors or inaccuracies of content; (ii) personal injury or property damage resulting from your use of the Services; (iii) unauthorised access to our servers or personal information stored therein; (iv) interruption of transmission to or from the Services; (v) bugs, viruses, or similar harmful components transmitted through the Services; (vi) loss or damage from use of any content, including User Content; or (vii) defamatory, offensive, or illegal conduct of any third party.The CSA's aggregate liability shall not exceed the amount you paid to the CSA in the 12 months preceding the event giving rise to liability, or $100.00, whichever is less.Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above may not apply to you. The limitations herein will not apply to the extent prohibited by applicable law.The Services are controlled and operated from the United States. The CSA makes no representations that the Services are appropriate for use in other locations. Those who access the Services from other jurisdictions do so at their own volition and are responsible for compliance with all applicable laws. You may not use the Services if you are a resident of a country embargoed by the United States, the United Kingdom, or the European Union, or a blocked person or entity. Unless otherwise stated, all materials are directed to individuals and entities in the United States.If you are based in the United Kingdom: To the extent permitted by applicable English law, the CSA's liability to you in connection with the Services, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the greater of: (i) the total Fees paid or payable by you in the 12 months immediately preceding the event giving rise to the claim; or (ii) £100. We shall not be liable to you for any indirect or consequential losses, including loss of profits, loss of business, or loss of anticipated savings, to the extent that these are not reasonably foreseeable or do not arise directly from our breach. Nothing in this Agreement excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by the Consumer Rights Act 2015 that cannot be excluded; or (d) any other liability that cannot lawfully be excluded or limited under English law. Where you are a consumer, you also have rights under the Consumer Rights Act 2015 that are not affected by this Agreement.12. Governing Law, Arbitration, and Class Action/Jury Trial WaiverA. Governing LawYou agree that: (i) the Services shall be deemed solely based in New York; and (ii) the Services shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than New York. This Agreement shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.You agree to submit to the personal jurisdiction of the federal and state courts located in New York, New York for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that New York, New York is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable.B. ArbitrationPlease read this clause carefully as it requires arbitration of disputes and limits how you can seek relief. This Arbitration Agreement governs any dispute, controversy, or claim between you and us arising out of or relating to: (i) this Agreement, including its formation, breach, termination, enforcement, interpretation, or validity; (ii) access to or use of the Services; (iii) any transactions through the Services; or (iv) any other aspect of your relationship with us (each, a "Claim"). This Arbitration Agreement applies to all Claims, including those that arose before your consent to this Agreement. New Users may opt out within 30 days of accepting this Agreement by emailing contact@csa.org with their full legal name and intent to opt out. Opting out does not affect any other part of this Agreement.For any Claim, you agree to first contact us at contact@csa.org and attempt informal resolution. If unresolved after 60 days, each party agrees to resolve the Claim by binding arbitration administered by JAMS under its Optional Expedited Arbitration Procedures, except as provided herein. In the event of conflict between the JAMS Rules and this Arbitration Agreement, this Arbitration Agreement controls. Arbitration will be conducted in New York, New York, unless otherwise agreed.For commercial use, each party bears its own JAMS fees in accordance with JAMS rules, and the award may include costs, reasonable attorneys' fees, and expert witness costs. For non-commercial individual use: (i) JAMS may require an initiation fee unless a fee waiver is obtained; (ii) the award may include your costs and reasonable fees; and (iii) you may sue in small claims court without first arbitrating, but must still engage in informal resolution.Any judgment on the award may be entered in any court of competent jurisdiction. Nothing herein prevents the CSA from seeking injunctive or equitable relief to protect its Intellectual Property Rights or proprietary rights. If any part of this Arbitration Agreement is found void or unenforceable, it will be severed without affecting the remaining provisions, except that if the Class Action/Jury Trial Waiver is found unenforceable as to public injunctive relief, that claim must be litigated in court while all other Claims proceed in arbitration.C. Class Action/Jury Trial WaiverWith respect to all persons and entities, regardless of whether they have obtained or used the Services for personal, commercial or other purposes, all Claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class action, collective action, private attorney general action or other representative proceeding. This waiver applies to class arbitration, and unless we agree otherwise, the arbitrator may not consolidate more than one person's claims. You agree that, by entering into this Agreement, you and the CSA are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind.12A. Alternative Provisions for UK-Based UsersA. Governing LawIf you are based in the United Kingdom, this Agreement (insofar as it governs your relationship with the CSA) shall be governed by and construed in accordance with the laws of England and Wales.B. JurisdictionThe courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims). Nothing in this clause prevents either party from seeking urgent injunctive or interim relief in any competent court.C. Dispute ResolutionWe hope to resolve any concerns you have without the need for formal proceedings. If you have a complaint, please contact us at contact@csa.org in the first instance. If your complaint is not resolved to your satisfaction within eight weeks, you may have the right to refer certain disputes to an appropriate alternative dispute resolution scheme. Details of any applicable scheme will be provided on request.D. No Jury Trial or Arbitration WaiverThe arbitration and class action/jury trial waiver provisions in Clause 12 do not apply to you if you are based in the United Kingdom. You retain the right to bring proceedings before the courts of England and Wales and to participate in any representative or group litigation available to you under English law.E. Consumer Statutory RightsNothing in this Agreement affects your statutory rights as a consumer under the laws of England and Wales, including under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other applicable consumer protection legislation.13. GeneralA. DelaysNeither party will be liable for any delay or failure to perform (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, flood, fire, loss of utilities, epidemic, pandemic, acts of government or military authority, changes in law, labour disputes, or unavailability of supplies.B. AssignmentYou may not transfer or assign this Agreement. The CSA may assign it without restriction. Any attempted assignment by you is void.C. Notification and ChangesThe CSA may provide notifications by email, hard copy, or posting on our website, as determined in our sole discretion. We are not responsible for automatic email filtering. The CSA may modify this Agreement from time to time. When we make material changes, we will update the 'last modified' date and notify you. Your continued use of the Services constitutes acceptance of the updated terms.D. Entire Agreement/SeverabilityThis Agreement constitutes the entire agreement between you and the CSA concerning the Services. If any provision is deemed invalid, the remaining provisions remain in full force, except that unenforceability of the Class Action/Jury Trial Waiver renders the entire arbitration agreement unenforceable.E. No WaiverNo waiver of any term shall be deemed a continuing waiver, and failure to assert any right shall not constitute a waiver thereof.F. California ResidentsThe provider of services is The Chief of Staff Association, 228 Park Ave South, PMB 79480, New York, New York 10003-1502, United States, email contact@csa.org. California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.G. Right to TerminateWe may suspend or terminate your right to use the Services and terminate this Agreement immediately upon written notice to you for any breach of this Agreement.

Privacy Notice

15 June 2026Welcome to CSA.org (the "Site"), a website of The Chief of Staff Association ("CSA", "the CSA", "we", "our," or "us").This Privacy Notice explains how we collect, use, disclose, and otherwise process information, including personal information, in connection with our Site and the related content, services and other functionality offered on or through the Site (collectively, the "Services").We may also receive personal information from our affiliated and partner organisations, including Vannin Consulting, LLC ("Vannin"), pursuant to intercompany arrangements for the purposes of user and worker administration, event facilitation, and the provision of Services.We may also choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions, or states. Please refer to the Region-Specific Disclosures section below for additional disclosures that may be applicable to you.This Privacy Notice does not address our privacy practices relating to CSA job applicants, employees and other employment-related individuals, nor data that is not subject to applicable data protection laws (such as deidentified information). This Privacy Notice is also not a contract and does not create any legal rights or obligations not otherwise provided by law.Personal Information Submitted by Site VisitorsWe may collect the following personal information submitted to us by visitors to our Site:
  • Contact information, including first name, last name, title, employer, status in respect of CSA, email address, mailing address, phone number and communication preferences.
  • Inquiry information, including information provided in custom messages sent through the forms or contact information provided on our Site.
Subject to the selected cookie settings, we and our third-party providers may automatically collect personal information from an individual's device, browsing actions and site usage patterns when visiting or interacting with our Site, which may include log data (such as IP address, operating system, browser type, referring page and date/time of visit), analytics data (such as the electronic path taken through our Site and usage activity) and location data (such as general geographic location based on log data).We and our third-party providers may use cookies, web beacons, pixels, embedded scripts and other similar technologies (collectively, "cookies") to collect this information. We use third-party analytics services, including Google Analytics, to analyse use of the Services. To manage cookies, an individual may click the "Cookie Preferences" link in the footer of our Site. An individual may also adjust their browser settings to disable or reject cookies, though doing so may negatively impact their experience using our Site.Surveys, Events, and Education and TrainingFrom time to time we may provide opportunities to participate in surveys, events, and education or training sessions. In connection with these activities, we typically collect contact and demographic information as described above, as well as activity-specific information, including:
  • Survey responses and feedback
  • Event attendance records, images (video or photographs) or audio from events (when permitted by law), and relevant travel bookings and dietary or mobility requirements
  • Session records, including sessions completed, course results and assessment answers
ClientsWe collect personal data from Clients and prospective Clients in connection with their application to become a client of the CSA and ongoing maintenance of the relationship between the CSA and the Client, which includes:
  • Online account information, including username and password, as well as associated security questions and answers.
  • Contact information as described in the Site Visitors section above.
  • Demographic information, including date of birth, age, gender and country of citizenship.
  • Professional and education information, including employment and education history, as well as degrees, certificates and other honours achieved.
  • Other Client profile information, including a photograph for the online account or other personal information shared through the account.
  • Client application information, including decisions, personal statements, referral information, interview summaries and any other personal information provided in connection with the application. We may record information from an application even if it is not fully submitted.
  • Client history information, including Client status, login activity, transactions and benefits, the Services we provide in connection with the Client, and the cancellation date and associated cancellation code if the Client's contract is cancelled.
  • Client support information, including personal information provided when contacting us in connection with Client services or when requesting advice.
  • Client payment information, including payment status, billing address, payment card details, bank account information, payment dates, renewal information and billing history. We utilise a third-party provider to process payments on our behalf and do not accept payment directly through our Site.
Personal Information From Third PartiesWe also obtain personal information from third parties, which we may combine with information we collect directly or automatically:
  • Referrals: Our Clients and trusted advisors often refer individuals to us for purposes of facilitating an inquiry or application. We collect any personal data that the referring individual provides.
  • Intercompany Partners: We may receive personal data, including names, contact information, and employment details, from our intercompany partners, such as Vannin, in connection with Client enrolment and administration arrangements pursuant to applicable intercompany agreements.
  • Social Media: When an individual interacts with our Services through social media networks, we may receive personal data that they permit the social network to share with third parties. The data received depends on the individual's privacy settings with the relevant social network.
  • Service Providers: Our service providers that perform services on our behalf, such as survey and marketing providers, may collect and share personal information with us.
  • Information Providers: We may obtain personal data from third-party providers to correct or supplement personal information we collect, such as updated contact information.
  • Publicly Available Sources: We collect personal data from publicly available sources, such as contact and employment-related information, to contact individuals, personalise our Services, and better understand the demographics of those with whom we interact.
Our Use of Personal DataWe may use personal data that we collect to:
  • Manage our organisation and its day-to-day operations, and communicate with individuals via email, text message, social media and/or telephone
  • Market our Services and request individuals to complete surveys about our service offerings
  • Administer, improve and personalise our Site and Services, including by recognising returning individuals, and identify and analyse how individuals use our Site and Services
  • Determine Client eligibility, create and maintain Client accounts, process payments, and facilitate Client benefits and services
  • Conduct research and analytics on our Client base and Services, and improve and customise our offerings to address the needs and interests of individuals we interact with
  • Test, enhance, update and monitor the Services, diagnose or fix technology problems, and help maintain the safety, security and integrity of our property, Services and technology assets
  • Defend, protect or enforce our rights or applicable contracts and agreements, resolve disputes, and protect our business interests and the interests and rights of third parties
  • Detect, prevent, investigate or provide notice of fraud or unlawful activity
  • Facilitate business transactions and reorganisations
  • Comply with contractual and legal obligations
Our Disclosure of Personal DataWe may disclose personal data in the following ways:
  • Affiliates: We may share personal information with companies owned or controlled by, or under common ownership with, the CSA, particularly when we collaborate in providing the Services.
  • Service Providers and Partners: We share personal information with third parties who assist us in delivering surveys, events, education and training, Client services, communications, payment processing, website hosting, IT, analytics, and other operational services on our behalf.
  • Client Partners: Because becoming a Client is by invitation only, we may rely on third-party partners to identify and contact potential Clients. This information may include employment status and contact information.
  • Other Businesses As Needed To Provide Services: We may share personal information with third parties that an individual engages with through our Services or as needed to fulfil a request or transaction including, for example, payment processing services, course administration services and event planning services.
  • Business Transaction or Reorganisation: We may disclose personal information in connection with a merger, acquisition, joint venture, financing, sale of assets, insolvency, bankruptcy, or receivership.
  • Legal Obligations and Rights: We may disclose personal information to third parties, such as legal advisors and law enforcement: in connection with the establishment, exercise, or defence of legal claims; to comply with laws or to respond to lawful requests and legal process; to protect our rights and property and the rights and property of others, including to enforce our agreements and policies; to detect, suppress, or prevent fraud; to protect the health and safety of us and others; or as otherwise required by applicable law.
  • Otherwise With Consent or Direction: We may disclose personal information about an individual to third parties or publicly with their consent or direction. Nevada residents may submit an opt-out request under Chapter 603A of the Nevada Revised Statutes by contacting us at admin@csa.org.
Links to Third-Party Websites or ServicesOur Services may include links to third-party websites, plug-ins, and applications. This Privacy Notice does not apply to third-party websites or services. Please review their respective privacy notices.Region-Specific DisclosuresWe may provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions, or states as required by law.European Economic Area, United Kingdom or Switzerland: If you are located in the European Economic Area, the United Kingdom, or Switzerland, please refer to the Additional European-specific Privacy Disclosures section below for additional information, including a description of your personal information rights under applicable law.Updates to This Privacy NoticeWe will update this Privacy Notice from time to time. When we make material changes, we will update the date above and notify you by email, prominent posting on the Site, or other appropriate channels.Contact UsFor any questions or requests in connection with this Privacy Notice, please email admin@csa.org.Alternatively, inquiries may be addressed to:The Chief of Staff Association 228 Park Ave South, PMB 79480 New York, New York 10003-1502 United StatesAdditional European Economic Area, United Kingdom, and Switzerland Privacy DisclosuresThese disclosures supplement our Privacy Notice by providing additional information about our processing practices relating to individuals in the European Economic Area ("EEA"), United Kingdom ("UK"), and Switzerland.Controller DetailsChief of Staff Association Inc. is the "controller" responsible for the processing of personal information in connection with our EEA, UK, and Swiss services and operations. For contact details, please refer to the Contact Us section above.Additional Questions or ComplaintsIf you have a concern about our processing of personal information, you have the right to lodge a complaint with the relevant Data Protection Authority:We would appreciate the opportunity to address your concerns directly before any complaint is filed. Please contact us at admin@csa.org.Purposes and Legal Bases of ProcessingWhen we process your personal information, we do so in reliance on the following lawful bases:
  • Contract: Where processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract, including our Terms of Use.
  • Legitimate Interest: Where processing is necessary for legitimate interests not overridden by your rights or freedoms, such as providing and improving our Services, conducting analytics, and communicating with you.
  • Vital Interest: Where processing is necessary to protect the vital interests of you or another person.
  • Public Interest: Where processing is necessary to perform tasks carried out in the public interest or in the exercise of official authority.
  • Legal Obligation: Where processing is necessary to comply with our legal obligations.
  • Consent: Where we have your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing. When we process special categories of personal information, we do so only where permitted under applicable law. You are not required to provide personal information to us, but if you choose not to, we may not be able to provide certain products or services to you.
  • For clarity, we rely on these bases as follows. When you apply to become a Client and throughout your relationship with us, we process your personal information on the basis of contract, including taking steps at your request prior to entering into a contract, to assess your application, create and maintain your account, process payments and provide the Services. We send marketing communications, including email newsletters, on the basis of your consent, which you may withdraw at any time using the unsubscribe link in any message or by contacting us at admin@csa.org. We rely on our legitimate interests to improve our Services, conduct analytics and maintain the security of our systems.
Automated Decision-Making and ProfilingWe do not conduct automated processing of personal information, including profiling, for the purposes of making decisions about you.Retention of Personal InformationWe retain personal data for no longer than reasonably necessary to fulfil the purposes for which it was collected, in accordance with our legitimate business interests and applicable law. Retention periods vary depending on the context, legal basis of processing, contractual relationships, applicable limitation periods, and legal or regulatory obligations. Once retention is no longer necessary, we will delete or deidentify the data, or, if that is not possible, securely isolate it until deletion is possible.International Transfers of Personal DataWe and our third-party providers may transfer personal data to, or process it in, jurisdictions other than the one in which it was collected, including the United States. When we transfer personal data outside the EEA, UK, or Switzerland, we rely on appropriate safeguards recognised under applicable law, including adequacy decisions, standard contractual clauses, and the EU-U.S. Data Privacy Framework (including, where applicable, the UK Extension). For further information, please contact us at admin@csa.org.Your Additional EEA, UK, and Swiss Privacy ChoicesSubject to certain limitations at law, you may:
  • Access and obtain a copy of your personal data
  • Receive your personal data in a structured, commonly used, machine-readable format
  • Correct inaccurate or incomplete personal data
  • Restrict processing where continued processing is not justified
  • Object to processing based on legitimate interests or to direct marketing
  • Withdraw previously provided consent
  • Request deletion of your personal data
Exercising these rights may limit our ability to provide our Services to you.Submitting Privacy Rights RequestsTo exercise any of the above rights, please email us at admin@csa.org. We will verify your identity before processing your request and may decline requests where we are unable to verify your identity or location.CookiesIf you access our websites or services from the EEA, UK or Switzerland, we will only place non-essential cookies on your device with your consent. You can manage or withdraw your consent by clicking the "Cookie Preferences" link in the footer of the website. Cookie preferences are specific to each device, browser and website.Children's PrivacyWe do not aim any of our products or Services at children under 13 and do not knowingly collect personal data about children under 13. If we become aware that we have collected such data, we will take reasonable steps to delete it promptly. If you believe we have collected personal data from a child under 13, please contact us at admin@csa.org.Security of Your Personal DataWe protect personal data using commercially reasonable technical and organisational measures. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute data security. We will comply with applicable laws in respect of any data breach.