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Terms and Conditions

Chief of Staff Masterclass Programmes

The purpose of these Terms and Conditions is to set out the contractual basis for your relationship with the chief of staff association in relation to the Chief of Staff Masterclass Programme and to highlight key terms.Your contract with us consists of:
  • these Terms and Conditions
  • the programme description on the programme web page
  • the offer letter or email from the chief of staff association
  • the chief of staff association’s standard terms and conditions found at www.csa.org/privacy
Conditions of your contract1. Your offer of a place on the Chief of Staff Masterclass Programme is set out in the offer letter or email from The Chief of Staff Association.2. This contract is with you even if your place is arranged or supported by a third party.3. It is a condition of your contract that any information provided in your application is true accurate and complete.4. If you have received an acceptance email but have not confirmed your place your offer may be withdrawn at our discretion.Your responsibilities5. You are expected to:a) Act as a responsible member of The Chief of Staff Association community, treating others with courtesy and respect.b) Follow any measures or instructions given by The Chief of Staff Association to safeguard health during a pandemic, epidemic or local health emergency. This may include wearing masks, using sanitiser, maintaining distance, or self-isolating if required.c) Comply with any reasonable instructions regarding the delivery of the programme (e.g. confidentiality, device use in sessions, and licence terms on programme materials).d) Attend all sessions, arrive promptly, prepare as required, and engage fully in programme activities. Failure to comply with these requirements, without good reason, may result in exclusion from sessions or from the programme. If excluded, you will not receive a certificate of attendance. 6. Failure to comply with these requirements, without good reason, may result in exclusion from sessions or from the programme. If excluded, you will not receive a certificate of attendance. No refunds will be provided in these circumstances.Programme inclusions7. The programme includes:i. Faculty instruction and facilitationii. Pre programme reading materialsiii. Classroom teaching materialsiv. Programme functions as set out in the programme designv. Programme evaluation formsvi. Stationery name badges and platesvii. Standard certificates of attendanceviii. Group photograph of participantsix. Books programme binders and case studiesCancellation Policy8. You may cancel your contract within seven days of accepting your offer.9. After seven days:Between six and 16 weeks before the start date your place may be released.Less than six weeks before the start date cancellation requests may not be accommodated.Cancellation by us10. If events beyond our control mean that on-campus teaching must be cancelled, we will notify you as soon as possible. You may choose to:a) Transfer to the same programme at a later date subject to availabilityb) Cancel your place11. Our liability for cancellation will be limited to reasonable steps to offer an alternative place where possible.Changes to programmes12. We will seek to deliver the programme as described but we may need to make changes such as:a) Adjusting the timetable location or facultyb) Updating the content or syllabus13. In exceptional circumstances, we may need to suspend, discontinue or combine programmes.14. Where health measures are necessary, we may:a) Move teaching to another location or onlineb) Adjust group sizes or schedulesc) Require compliance with health and safety measures15. We will ensure that the key learning outcomes are still met.Events beyond our control16. We will not be liable for losses arising from events beyond our reasonable control including pandemics, industrial action, extreme weather, terrorism, or failure of third party suppliers.Complaints17. If you have a complaint, please email contact@csa.org.Termination18. Your contract will end when:a) You complete, cancel or withdraw from the programmeb) We cancel or discontinue the programmec) You are excluded under clause 4d) You fail to comply with these termsJurisdiction19. Your contract and any disputes will be governed by the laws of the United States of America and the State of New York and are subject to the mandatory arbitration provisions set out in The Chief of Staff Association’s general terms and conditions.