For Organisations
Build a chief of staff function that works across your business
The Chief of Staff Operating System™ gives your chiefs of staff one framework, one playbook and a clear development path, whether you support one leadership team or a whole portfolio.
Every growth story turns on the same three things
Whether you are running an enterprise transformation, working a value-creation plan across a portfolio, or scaling companies through hypergrowth, the same three pressures arrive. Leaders get pulled into work below their level. The investment made in growth or transformation does not turn into the results it promised. The strongest people closest to the work start to leave.
None of this depends on the type of organisation. What differs is who sits closest to it, in every business you are responsible for.
Most chief of staff roles aren't built on purpose
There is rarely a shared standard for what good looks like, and little thought given to matching each chief of staff to the leader they support.
01
Leader impact
Without a strategic partner and clear mandate, leaders stay stuck in execution.
02
Business impact
Inconsistent capability weakens execution and the return on strategic investment.
03
Talent and cost impact
Limited development paths mean losing high-potential chiefs of staff and the pipeline behind them.
Installed in your organisation, not handed over in a document
Built on almost ten years of research into this one role, by the only professional body that certifies it.
A shared framework
The Chief of Staff Impact Framework™, applied consistently across every business you run.
Your own playbook
How the role works in your organisation, from mandate to operating rhythm.
Career infrastructure
Certification and the Chief of Staff Impact Profile™ to develop and measure your people.
The same standard, applied to your context
Enterprise
Leaders focused on what only they can do, rather than on work a well-trained chief of staff should be carrying.
A transformation with the execution to back up the strategy, so the investment shows up in the results.
A leadership pipeline built from proven people, rather than a retention problem you solve from scratch each time.
Private equity
Operating partners freed from chasing execution company by company, because one standard runs across the portfolio.
A 100-day plan and a value-creation plan that land, because the chief of staff behind each one has been trained to run it.
A bench of chiefs of staff you can move to where they are needed, rather than restarting a search at every acquisition.
Venture capital
Founders freed to make the decisions only they can make, as the company scales past what one person can hold together.
Board reporting, fundraising cycles and rapid hiring handled by a chief of staff trained for that stage, so growth does not outpace the team supporting it.
A pipeline the platform team can move between portfolio companies, rather than starting over at whichever company needs someone most.
Family offices
A programme built around a small team, a long horizon and a principal whose interests span operating businesses, investments and philanthropy.
Support for a chief of staff who is often the only person holding the whole picture, and frequently the only one in the role.
Development that does not assume a cohort of peers next door, with discretion appropriate to the family's affairs.
The evidence behind the system
We are the membership body for the profession, working with chiefs of staff across enterprises, private equity firms and venture-backed businesses alike.
75+ countries
Chiefs of staff in our network across more than 75 countries.
The only certifying body
The only professional body to award the Certified Chief of Staff® certification.
Leading universities
Executive education alongside Harvard Business School, the University of Oxford and SDA Bocconi.
Where members sit
Fortune 500 boardrooms, portfolio company leadership teams, government cabinets and military leadership.
See what a codified function could do for your leaders
Whether you support one leadership team or a whole portfolio, we will show you what the Operating System would change.