Education designed especially for chiefs of staff.

Our education programme builds member competency, capability, and performance.

Calendar of Upcoming Seminars

Note, all seminars listed below are local time in New York, USA

Event details
Topic & speaker

Core Competency Programme

27/01/2022
12:00–13:30

Rethinking Immigration: Relevance for Business
Professor Exequiel (Zeke) Hernandez
University of Pennsylvania, The Wharton School

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CSA Leadership Series

15/02/2022
10:00–11:15

The Power of Diplomacy & How to Make it Work for You
Capricia Penavic Marshall
Global Engagement Strategies, LLC

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Co-Elevation Forum

28/02/2022
11:00–12:00

Introducing the Co-Elevation Forum
Keith Ferrazzi
Ferrazzi Greenlight

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Core Competency Programme

15/03/2022
10:00–11:30

Getting to the Impossible YES
William Ury
One Earth Future

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CSA Leadership Series

23/03/2022
10:00–11:00

Driving Innovative Strategy in a Global Corporation
Anoushka Healy
News Corporation

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Chief of Staff Executive Certification Programme- Oxford University

11/04/2022
08:00

Chief of Staff Executive Certification Programme
Rupert Younger
Saïd Business School, Oxford University

Members Only

The Situation Room

26/05/2022
11:00–12:30

Managing Conflicting Goals in a Post-COVID Context – Session 2
Dr Nippin Anand
Founder and CEO, Novellus Solutions

CSA Leadership Series


Future-Proof Career Strategies for Chiefs of Staff
Ann Hiatt
Former COS to Jeff Bazos and Eric Schmidt

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Core Competency Programme


Understanding and Measuring Organisational Culture
Prof. Donald Sull
MIT, Sloan School of Management

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Core Competency Programme


Project Management Masterclass
Prof. Yael Grushka-Cockayne
University of Virginia, Darden School of Business

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Upcoming Seminars in Detail

Rethinking Immigration: Relevance for Business

Members Only

Professor Exequiel (Zeke) Hernandez
University of Pennsylvania, The Wharton School
Date: Thursday, January 27, 2022
Time: 12:00-13:30 (NYC)

Immigration is arguably the most controversial issue of our time. But how much do you know about it? How do immigrants affect and contribute to global talent markets? How do they affect innovation in technology, products, and organizations? What role do immigrants play in capital investment?

This seminar will bring you up to date on the most cutting edge research on how immigration affects these crucial issues for your business, which will make you a more effective leader and citizen.

Exequiel (Zeke) Hernandez is the Max and Bernice Garchik Family Presidential Associate Professor at Wharton. He has won an unprecedented three Emerging Scholar awards, plus several best paper prizes for his research. He frequently trains executives from leading companies and was selected by Poets & Quants as one of the Best 40 Under 40 business professors in the world.

The Power of Diplomacy and How to Make it Work for You

Members Only

Capricia Penavic Marshall
Global Engagement Strategies, LLC
Date: Tuesday, February 15, 2022
Time: 10:00-11:15 (NYC)

In her posts, she enhanced traditional protocol methods with new tools to build relationships between dignitaries and industry leaders worldwide. She oversaw the diplomatic details of multiple state visits, G20 and G8 convenings, presidential inaugurations and summits such as the Nuclear Security Summit, APEC, NATO and Sunnylands summits.

In this seminar, Marshall will share unvarnished examples from her time in office; a virtual master class in soft power. CSA Members will gain tools of diplomacy that may be applied in their work and everyday life.

Marshall served as White House social secretary in the Clinton Administration from 1997-2001 and United States chief of protocol in the Obama administration from 2009 to 2013. In 2013, she was awarded the Distinguished Service Award from the Secretary of State and the Order of the Cross of Isabel La Católica from the Ambassador of Spain.

Getting to the Impossible YES

Members Only

William Ury
One Earth Future
Date: Tuesday, March 15, 2022
Time: 10:00-11:30 (NYC)

It’s been 40 years since the publication of Getting to YES, a book that helped pioneer the field of principled negotiation and the idea of the win-win. In this seminar, William Ury, best selling author and negotiation advisor, distills practical lessons from his decades of work in situations ranging from boardroom battles to labor strikes to ethnic wars around the world. In this 75-minute workshop, participants will learn powerful strategies to see, create, and act upon new possibilities when stuck in intractable conflict.

Over the past four decades, William has served as a negotiation adviser and mediator in conflicts ranging from the Cold War to Venezuela to the Middle East. Recently, William served as a senior advisor to Colombian President Santos to help bring an end to the last and longest-running war in the Americas.

William Ury, co-founder of Harvard’s Program on Negotiation, is one of the world’s best-known authors and practitioners of negotiation and mediation. William is co-author of Getting to Yes, a fifteen-million-copy bestseller translated into over thirty-five languages, and the author most recently of the award-winning Getting to Yes with Yourself (and Other Worthy Opponents).

Driving Innovative Strategy in a Global Corporation

Members Only

Anoushka Healy
News Corporation
Date: Wednesday, March 23, 2022
Time: 10:00-11:00 (NYC)

Ms. Healy oversees a dynamic team at News Corporation, working on global mergers and acquisitions and corporate development to further grow and diversify the company’s portfolio, while fostering innovation and synergies across News Corp businesses around the world. Drawing on her extensive experience, Anoushka’s insights will benefit the most senior chiefs of staff and early career professionals alike.

Anoushka Healy is the Executive Vice President and Chief Strategy Officer of News Corp, previously working as Group Managing Editor of The Times and The Sunday Times (of London). Additionally, Ms. Healy serves on the board of the Times Newspapers Holdings Ltd.

Future-Proof Career Strategies for Chiefs of Staff

Coming 2022

Ann Hiatt
Former COS to Jeff Bezos & Eric Schmidt

In this seminar, Ann Hiatt draws on her experience working as chief of staff for major CEOs such as Jeff Bezos at Amazon immediately after the 2001 DotCom bust and Eric Schmidt at Google during the 2008 economic crisis as well as her global CEO consulting clients across four continents during the 2020 pandemic.

Ann presents the best practices of employees and leaders who have not only survived but thrived during crises. Members will learn how to become future-proof, regain control, and do so consistently regardless of role or industry. This talk is about finding joy and meaning in your career for unparalleled personal ROI.

Ann Hiatt received her initial business training during 15 years as the Executive Business Partner to Jeff Bezos (CEO of Amazon) and Chief-of- Staff to Eric Schmidt (CEO and Executive Chairman at Google/Alphabet). Ann now consults with executives and companies across the globe to reverse engineer their moonshot goals and get results. In 2021 Ann published her first book, Bet On Yourself.

Understanding and Measuring Organisational Culture

Coming 2022

Professor Donald Sull
MIT, Sloan School of Management

The role of corporate culture in supporting business objectives is critical. Most companies have great intentions but what does a good company culture look like and how do you measure it?

In this seminar, Professor Donald Sull (MIT), CultureX introduces chiefs of staff to the value of contemporary methods of big data analytics, including AI and machine learning, to effectively measure an organization’s culture and its effect on performance.

Professor Donald Sull is a global authority on executing strategy in volatile markets. He has been identified as a leading management thinker by The Economist, the Financial Times, and Fortune which named him “among the ten new management gurus to know.”

Project Management Masterclass

Coming 2022

Professor Yael Grushka-Cockayne
University of Virginia, Darden School of Business

Understanding project management is a vital function of a chief of staff. But as the world advances technologically and re-aligns in response to the COVID-19 pandemic, the way we select, define, plan and deliver projects needs to be urgently updated.

In this webinar, participants are equipped with the latest skills, knowledge and techniques required to deliver chief of staff specific projects in a rapidly changing business environment.

Yael Grushka-Cockayne, Professor of Business Administration at the Darden School of Business, is an expert in Project Planning and Management. Her online course “Fundamentals of Project Planning and Management” has had over 200,000 enrolments across 200 countries worldwide.

Past Seminars in Detail

How Boards Work: And How They Can Work Better in a Chaotic World

Dr Dambisa Moyo
Global Economist & NYT best-selling author
Date: Tuesday 22 June 2021
Time: 11:30-12:45 (NYC)

In this forum, participants will hear from economist, NYT best-selling author and board member Dr Dambisa Moyo about the ever-evolving nature of corporate boards.

Named by TIME Magazine as one of the “100 Most Influential People in the World”, Dr Moyo interrogates the contemporary functions, as well as the challenges and solutions required to make boards work better in a chaotic world.

Dr Dambisa Moyo is the author of ‘How Boards Work: And How They Can Work Better in a Chaotic World’. She currently serves on the boards of Chevron Corporation and the 3M Company.

Project Management in a Changing Business Environment

Professor Yael Grushka-Cockayne
University of Virginia, Darden School of Business
Date: Tuesday 29 June 2021
Time: 11:00-12:30 (NYC)

Understanding project management is a vital function of a chief of staff. But as the world advances technologically and re-aligns in response to the COVID-19 pandemic, the way we select, define, plan and deliver projects needs to be urgently updated.

In this webinar, participants are equipped with the skills, knowledge and techniques required to deliver chief of staff specific projects in a rapidly changing business environment.

Yael Grushka-Cockayne, Professor of Business Administration at the Darden School of Business, is an expert in Project Planning and Management. Her online course “Fundamentals of Project Planning and Management” has had over 200,000 enrolments across 200 countries worldwide.

Measuring Culture Using Artificial Intelligence and Big Data

Professor Donald Sull
MIT, Sloan School of Management
Date: Monday 12 July 2021
Time: 10:00-11:15 (NYC)

The role of corporate culture in supporting business objectives is critical. Most companies have great intentions but what does a good company culture look like and how do you measure it?

In this seminar, Professor Donald Sull (MIT), CultureX introduces chiefs of staff to the value of contemporary methods of big data analytics, including AI and machine learning, to effectively measure an organization’s culture and its effect on performance.

Professor Donald Sull is a global authority on executing strategy in volatile markets. He has been identified as a leading management thinker by The Economist, the Financial Times, and Fortune which named him “among the ten new management gurus to know.”

Learning Leadership through Deliberate Discomfort

Jason B.A. Van Camp (Mission Six Zero)
US Army Special Forces (Green Beret), MAJ, ret.
Date: Tuesday July 27 2021
Time: 11:15 – 12:45 (NYC)

Chiefs of staff are often turned to in times of crisis to help guide and insulate the organization from harm. In this Situation Room, Mission Six Zero will challenge members by putting them in positions of ‘Deliberate Discomfort’.

Participants will learn how to dramatically improve performance and become more reliable leaders in the face of significant turmoil.

Mission Six Zero is a Leadership Training group run by Green Berets, Rangers, PhDs, and Scientists. They take skills developed in the military and apply them to business contexts to dramatically improve performance and solve organizational problems.

Opportunities in South Korea
A New Zealand Perspective

Stephen Blair
Consul-General & Trade Commissioner
Date: Wednesday 18 August 2021
Time: 08:00 – 08:45 (NYC)

New Zealand and South Korea are countries with distinct histories, cultures and languages. Both are important and respected players on the global stage.

In this briefing, New Zealand’s Trade Commissioner to South Korea, Stephen Blair, will provide members with an update on the political and economic developments in the countries that are most relevant to international business.

Mr Blair is a seasoned diplomat whose experience in international trade has led to an understanding of the nuances of leadership and the influence required to be effective in a global world.

Based in Seoul, Stephen is responsible for facilitating and promoting trade and investment leading a team that builds commercial relationships for New Zealand businesses.

How Chiefs of Staff Develop Influence & Authority

Keith Ferrazzi 
Ferrazzi Greenlight
Date: Wednesday 25 August 2021
Time: 11:00-12:15 (NYC)

One common characteristic of the chief of staff role is to learn how to ‘operate in the background,’ which means influencing executives to guide an organization along its strategic path. So how do you assert constructive and impactful authority and influence?

In this webinar, Keith Ferrazzi, will provide the toolkit for participants to ‘lead without authority.’ members will develop their capacity to lead through impact by building “co-elevating” relationships and sustainable and influential networks.

Keith Ferrazzi is the author of the New York Times bestselling books ‘Never Eat Alone’ and ‘Who’s Got Your Back?’. Keith is a recognized global thought leader whose methodologies are adapted to a twenty-first century with a radical new workplace operating system. 

Principles of Corporate Reputation Management

Rupert Younger
Oxford University, Saïd Business School
Date: Thursday 16 September 2021
Time: 12:00-13:30 (NYC)

Understanding how reputation (good or bad) affects your company is among the most essential competencies required of a contemporary chief of staff.

In this seminar, participants will be introduced to the key principles of reputation management, including how to manage and grow your reputation as well as how reputations can be repaired when they are damaged.

Rupert Younger is the founder and director of the Oxford University Centre for Corporate Reputation. He has published two books – The Reputation Game (an international bestseller now published in six languages) and The Activist Manifesto.

Managing Conflicting Goals in a Post-COVID Context

Dr Nippin Anand
Founder and CEO, Novellus Solutions
Date: Thursday 23 September 2021
Time: 012:00 – 13:30 (NYC)

Chiefs of staff face challenging and unexpected situations every day. Dr Nippin Anand, will create a Situation Room and narrate the story of one of the worst disasters in maritime history. The richness of this story will include all the ingredients of difficult decision making that the chiefs of staff typically face.

The objective of the session is to encourage the chiefs of staff to think and reflect upon the implications of critical business decisions with clarity of purpose in the face of uncertainty.

Dr Nippin Anand is the Founder and CEO of Novellus Solutions. He teaches business how to avoid repeating patterns of failures, particularly in regards to operational failures, product failures, accidents and commercial losses.

Building Effective Long Term Networks

John Denton AO
Secretary-General, Intl. Chamber of Commerce
Date: Friday 15 October, 2021
Time: 11:30-12:30 (NYC)

An effective and influential network elevates a chief of staff’s ability to execute strategy and deliver outcomes for the principal.

In this webinar, participants will hear from John Denton AO, a former diplomat and expert in global trade. John interrogates the critical issues, challenges and opportunities facing the global trading system and emphasises the importance of building networks.

John W.H. Denton AO is the current Secretary-General of the International Chamber of Commerce in Paris, the first Australian to hold the position.

Harnessing Public Entrepreneurship

Professor Mitch Weiss
Harvard Business School
Date: Wednesday, November 10, 2021
Time: 10:00-11:15 (NYC)

In this session, Professor Weiss provides a practical framework for more inventive approaches to public problem-solving. Based on his recent book, “We The Possibility”, Weiss informs chiefs of staff of the leadership techniques for breaking through the status quo when in government or in partnership with them.

Prior to joining Harvard Business School, Weiss was chief of staff and a partner to Boston’s Mayor Thomas Menino. In 2010 he co-founded the Mayor’s Office of New Urban Mechanics.

Mitch Weiss is a Professor of Management Practice in the Entrepreneurial Management unit and the Richard L. Menschel Faculty Fellow at the Harvard Business School. He created and teaches the Harvard Business School Course on Public Entrepreneurship.

Rivalries in the White House, from Truman to Trump

Dr Tevi Troy
Author & Presidential Historian
Date: Tuesday, November 16, 2021
Time: 10:00-11:00 (NYC)

The White House Chief of Staff is the most famous and visible chief of staff role. They play a crucial role in running the White House and are tasked with controlling internal conflicts that are endemic inside presidential administrations.

In this seminar, presidential historian and former White House aide Tevi Troy will discuss the role of White House Chiefs of Staff in managing infighting, based on his book, “Fight House: Rivalries in the White House, from Truman to Trump,” which the Wall Street Journal named as one of the best political books of 2020. Dr. Troy will share key lessons from his work about how to control infighting not only in the White House but in any organization.

Dr Tevi David Troy is the former United States Deputy Secretary of Health and Human Services during the Presidency of George W. Bush and is a Senior Fellow at the Bipartisan Policy Center. He also served as a senior White House aide in the George W. Bush administration from March 2005 to July 2007

Fundamentals of Organisational Effectiveness

Dr Jonathan Trevor
Oxford University, Saïd Business School
Date: Tuesday, November 23, 2021
Time: 10:00-11:25 (NYC)

To elevate corporate effectiveness in today’s complex world, it is imperative that a chief of staff can strategically align the corporation across all business functions.

Delivered by Saïd Business School at Oxford University, this webinar will introduce participants to key concepts, strategies and practical frameworks that will help them better align their enterprise, enabling the fulfilment of its purpose and improving performance.

Dr Jonathan Trevor is an Associate Professor of Management Practice at the University of Oxford’s Saïd Business School. Jonathan consults extensively with executive leadership teams to help them to transform their organisations to be fit for purpose.