The Chief of Staff
A quarterly professional journal

‘Listen without bias’: How to develop the mindset and core skills of a chief of staff

‘Listen without bias’: How to develop the mindset and core skills of a chief of staff

When Step-by-Step Doesn’t Work: Towards a Processual Model of Change

Patrick Dawson, Emeritus Professor at the University of Aberdeen, offers practised guidance for navigating the complexity of change.

Lessons From the COVID Front Line

Chris Keeley and his chief of staff, Sarah Liston, reflect on their experiences in NYC Test & Trace Corps, the organisation created in 2020 by New York City to respond to COVID-19.

In the Eye of the Storm: A Profile of Joe Sciortino

Joe Sciortino, Chief of Staff at FEMA Region 2 and CSA Regional Director, reflects on the keys to a successful crisis response.

The Challenges of the Chief of Staff Profession

Eryn-Ashlei Bailey, chief of staff at Allurion Technologies, sums up the universal challenges of the chief of staff role.

Making Decisions Led by Principles: A Strategic Approach

CSA Members David Serabian combines legal theory, film and a classic business school case study to explore how principles guide decision-making.

Mental Models to Improve Decision-Making

Rhiannon Beaubien, Co-Author of The Great Mental Models book series, explains how mental models can expand your decision-making toolkit.

A Decision-Making Open Reading List

Our Chief Editor Dr Katherine Firth offers a list of must-read books for better decision-making.

Making and Managing Decisions

Col Jernigan, Chief of Staff for Marine Corps Installations East, discusses the four categories of decisions that all chiefs of staff must confront.