The Chief of Staff
A quarterly professional journal

The Challenges of the Chief of Staff Profession

Eryn-Ashlei Bailey, chief of staff at Allurion Technologies, sums up the universal challenges of the chief of staff role.

Making Decisions Led by Principles: A Strategic Approach

CSA Members David Serabian combines legal theory, film and a classic business school case study to explore how principles guide decision-making.

Mental Models to Improve Decision-Making

Rhiannon Beaubien, Co-Author of The Great Mental Models book series, explains how mental models can expand your decision-making toolkit.

A Decision-Making Open Reading List

Our Chief Editor Dr Katherine Firth offers a list of must-read books for better decision-making.

Making and Managing Decisions

Col Jernigan, Chief of Staff for Marine Corps Installations East, discusses the four categories of decisions that all chiefs of staff must confront.

‘Impactful’ Decisions: A Profile of Sarah Cone

Sarah Cone, founder and Managing Partner at Social Impact Capital, shares her decision-making strategy for success.

Building Strong Foundations: A Profile of Wilneeda Emmanuel and Commissioner Mack Bernard

Commissioner Mack Bernard and his chief of staff Wilneeda Emmanuel discuss how they built the strong relationship necessary to navigate complex decisions together.

Operating in a world of ‘haves’ and ‘have-nots’: the Balancing Act

Karen Keung, HR Chief of Staff for the International Committee of the Red Cross, discusses the challenges of decision-making in inequitable contexts.

Embedding Zero Trust Cybersecurity into Enterprise Operations

Dr Charlotte M. Farmer (CMF), current Director for the Center of Programs and Technology Operations at MITRE, converses with experts on a Zero Trust approach to cybersecurity.